Frequently asked questions
BEFORE YOU CHOOSE
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Which sizes are available?
Artwork is available in 21 × 30 cm, 30 × 40 cm, 40 × 50 cm, 50 × 70 cm and 70 × 100 cm sizes.
We also offer custom sizes, assessed according to the dimensions, medium and image quality. For special requests, contact us before purchasing: together we will find the best solution for your space.
Is the frame included?
A frame is included only when you select the “Framed print” option. In that case, the dimensions shown refer to the overall size of the artwork, including the frame.
Room images show the decorative effect of the product and may include frames or other elements for illustration.
What is the difference between a print, canvas and framed print?
A print is produced on art paper and is ideal for framing or displaying as you prefer. Canvas offers a more textured presence and an elegant look, ready to decorate your room. A framed print is delivered complete with its frame and ready to display.
Will the colours be identical to those shown on screen?
Colours may vary slightly depending on the brightness and settings of your monitor or smartphone. Every work is produced with careful attention to colour reproduction to maintain a balanced, harmonious result that stays true to the original style.
Do the room images show the actual product?
Room images help you imagine the artwork in a space. Proportions, colours and accessories may be illustrative: always refer to the selectable options and product description for exact dimensions, materials and finishes.
Can I request a personalised or custom project?
Yes. We can start with a photograph, a memory or an idea and discuss the subject, size, medium and frame together. Contact us before purchasing to define the project and receive a tailored proposal.
Every order is prepared with care after purchase; production and delivery times may vary according to the option chosen and the destination.
What should I do if the product arrives damaged?
Contact us as soon as possible and attach a few photographs of the parcel and the item received. We will look into what happened and help you find the most appropriate solution quickly.
Can I buy artwork as a gift?
Of course. TramaPura artwork also makes an elegant, personal gift for a new home, living room, study or bedroom. If you have questions about the subject, size or finish, contact us: we will be happy to advise you.
Can I change or cancel an order?
Contact us as soon as possible. If preparation or shipping has not yet started, we will do our best to change or cancel the order. For custom projects, the possibility of making changes depends on the stage of production.